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    • Refund and Returns Policy

    Home  »  Refund and Returns Policy

    Overview

    Thank you for shopping at AED Planet. We take pride in providing high-quality products and services to our valued customers. Your satisfaction is our top priority, and we want to ensure that you have a seamless experience when it comes to refunds and returns.

    Refund Policy

    1. Product Defects or Damage: In the unlikely event that you receive a product that is defective or damaged, please contact our Customer Support team at [customer support email] within [number of days] days of receiving the item. We will guide you through the return process and arrange for a replacement or refund, as per your preference.
    2. Incorrect Product Received: If you receive a product that is different from what you ordered, please notify us within [number of days] days of receiving the item. We will promptly address the situation by either sending you the correct item or processing a refund, depending on your preference.
    3. Change of Mind: If you change your mind about a purchase and would like to return an item, you may do so within [7] days of receiving the product. The item must be unused, in its original packaging, and in the same condition as when it was received. Please note that in such cases, the return shipping costs will be the responsibility of the customer.

    Return Procedure

    To initiate a return, please follow these steps:

    1. Contact our Customer Support team at [chris@cprnmore.com] and provide your order details, reason for return, and any relevant supporting information.
    2. Our Customer Support team will guide you through the return process, provide you with a Return Authorization Number (RAN), and inform you about the return shipping address.
    3. Carefully package the item, ensuring it is in its original packaging and adequately protected to prevent damage during transit.
    4. Include the provided Return Authorization Number (RAN) on the outside of the package.
    5. Ship the package back to the specified address using a trackable shipping method. Please retain the tracking number for your records.

    Refund Processing

    Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If your return is approved, the refund will be processed using the original payment method. Please allow 7 to 10 business days for the refund to be reflected in your account.

    Exceptions

    Please note that the following items are non-returnable and non-refundable:

    • Opened or used AED electrode pads and batteries
    • Products that are damaged due to improper use, mishandling, or neglect

    Contact Us

    If you have any questions or concerns regarding our Refund and Return Policy, please contact our Customer Support team. We are here to assist you and ensure your satisfaction with your shopping experience at AED Planet.

    Thank you for choosing AED Planet as your partner in safety and preparedness.

    Sincerely,

    The AED Planet Team

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